Easy 30-Day Returns

Promo4Kids stands behind every custom product we deliver. If you find an issue, report it within 30 days of delivery, and we will resolve it quickly.

We Will Make It Right

• Wrong print? We will redo it.
• Shipped wrong? We will swap it
• Artwork error? We will resolve it

Why Order With Promo4Kids

• 30 days to report an issue - Plenty of time to inspect your promotional products after delivery
• Simple process - No confusing forms or unnecessary steps
• Quick support - Our team helps you resolve problems without long delays
• Kid-friendly products, business-ready service - From crayons to sunglasses, we create quality products that make your brand memorable

How To Start A Return

1. Contact our support team by phone at 1-855-454-3786, email, or live chat
2. Share your order number and a few photos if the item is damaged, misprinted, or incorrect
3. Follow the return instructions we provide
4. Receive your replacement or refund once we review the returned items

For items with an error on our side, we will cover the return shipping cost.

What Doesn’t Qualify

• Custom-imprinted items returned because of a change of mind
• Errors that appeared in the artwork proof you approved
• Shipping damage
• Returns requested after 30 days from purchase

Because every customized product is produced after proof approval, please check spelling, colors, logos, quantities, and artwork carefully before approving your design.

Refunds And Replacements

Once we receive and inspect returned products, we generally process replacements or refunds within 5-10 business days. The exact timing may depend on your payment provider or the type of replacement requested.

Frequently Asked Questions

What can be returned or reprinted?

We can reprint or replace orders affected by an error on our end, including a misprint, wrong item, or artwork that does not match the approved proof.

What if I approved the artwork but later noticed an error?

Once you approve a proof, production begins based on that version. We are unable to offer a return or reprint for an error that appeared on your side in the approved proof, so please review names, spelling, colors, logos, and quantities carefully before approving.

How long do I have to report a problem?

Please contact us within 30 days of delivery. Reporting issues early helps us resolve them faster.

Do I have to send the faulty products back?

Usually, yes. We will provide clear instructions. If the issue was caused by us, we will cover the shipping cost.

Can I return something just because I have changed my mind?

No. Custom printed products are made to your exact specifications, so we can’t accept returns just because you have changed your mind. However, if there is a quality or production issue with your order, we are more than happy to help sort it out.

Order With Confidence

Promo4Kids specializes in fun, colorful promotional giveaways for children and family-focused events. With our 30-day return support and 100% customer satisfaction commitment, you can order custom kids’ products with greater peace of mind.